The evolution of technology has shoved cloud phone providers, including 8x8, into the forefront of modern communication. These VoIP systems make it easier for businesses to scale to meet the demands of modern customers.
With a variety of different plans and features to meet the needs of businesses of all sizes, 8x8 still has a multitude of advantages to offer small businesses as a cloud phone system. Keep reading to discover if 8x8 may be the right fit for your business.
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What 8x8 Offers Small Businesses
For businesses considering adopting 8x8, the benefits experienced with this cloud-based system can reach nearly every part of your business model. Let’s explore just some of the biggest advantages you will experience.
The ease of calls
With 8x8, your employees will access reliable phone and video conferencing services that they can tap into regardless of where they might be. You can make calls from the office or home with the same platform.
Calls made with the business subscriptions can also have up to 500 video participants, which means that you can easily converse with the rest of your team or even hold presentations for clients through the platform.
To further enhance your calls and presentations, 8x8 even allows you to brand your video calls. You can customize the backgrounds, greetings and visuals on your calls. Even those new to video conferencing platforms and cloud-based phone systems will find setting up calls to be straightforward.
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Advanced calling features
In addition to the ease and quality of the calls, users will find that they can take advantage of a variety of advanced calling features. Voicemail transcription, for example, allows your employees to quickly scan their messages and stay on top of their calls. Call recording also empowers the business and individual employees to keep track of the information shared in the calls. Suppose a call includes a lot of critical information, for example. In that case, the call recording feature allows the caller to participate in the conversation fully and know that they can review their notes and information when they finish.
With advanced plans, administrators can even take advantage of special features like whisper mode. With a whisper, an administrator can speak directly to just one participant in the call, without letting the other callers know. It has never been easier to alert someone about an important legal stipulation, contract change, or important talking point without completely interrupting a meeting in progress. Some businesses find that these features can make presentations smoother and more productive than even in-person presentations.
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The Business Problems 8x8 Can Help You Solve
In addition to all the benefits that these plans can bestow on small businesses, you will find that 8x8 can help to solve a variety of organizational problems. With these solutions, your teams can work more productively together and complete daily tasks more seamlessly.
Make things easier for your IT department
With the affordable plans offered through 8x8, your employees will find it easy to manage their video and phone conferencing needs. This allows them to set up their own meetings from either the office or a remote connection, without having to bother the IT department to get themselves established.
If someone on your team does need the help of IT, however, 8x8 can make this run more smoothly. When the employee and the IT department connect through 8x8’s video conferencing, IT can share screens or request remote access to fix the problem that the employee experiences quickly and easily. It makes things significantly simpler than having the IT team either try to solve the problem exclusively over the phone or have to come to everyone’s offices individually.
Empower your remote team
The demand for hybrid work options has been on the rise, with 83% of employees indicating that they would prefer hybrid work. However, it can be a challenge for many small businesses to create a consistent experience for employees working in person and remotely.
The excellent call quality with 8x8 can help to create a stronger brand as well. Employees can use the technology efficiently, even when working from home. They can continue to provide your customers with outstanding service, building your business’s reputation.
Create a smooth administrative experience
8x8 can also make it easy for your administrators to manage call capabilities. Supervisors on certain plans can access analytics features that allow you to get a close look at all the call activity for your business. See how many calls were missed, the duration of calls, inbound versus outbound calls, and more. It will make it even easier to see precisely what your customers need when they call in, helping you improve the customer experience.
Gregg Communications: The Cloud Phone Provider Taking You Forward
If you're looking for a cloud phone provider, Gregg Communications will help you find the solution that works best for your business. We will help you evaluate your different options and find the one that works best for you. We will not try to shoehorn you into a particular platform option if it does not fit your business needs.
Instead, we will put our experience, expertise, and assistance to work for you. You will have unified communications options that will help your business move forward. Your business will walk away on top.
Our trained and certified personnel will help you transition smoothly to your new communication platform. If you want to learn more about how 8x8 can benefit your small business and how Gregg Communications can make its management and installation even more accessible, reach out to a Gregg Communications expert today at 630-706-8222.