Here at Gregg Communications, we work with many best-in-breed phone solution manufacturers, but we are beholden to none.
Instead, our first and only loyalty is to you – our client. We help you select the best communications solution for your business, whether it’s cloud phones, premise-based or hybrid. Then, we configure that product so you can squeeze every ounce of value and productivity from it.
Our new solution series will explore the different vendors we work with to help you narrow the field and determine which will best satisfy your business needs.
In this article, we take a deep dive into the capabilities and benefits of Mitel’s MiVoice Connect phone solution.
Get to Know Mitel
Mitel is a leading manufacturer in the business communications industry with more than 70 million business users across 100 countries. In 2017, Mitel acquired leading telecommunications innovator ShoreTel to become one of the undisputed heavyweights in the unified communications (UC) industry.
While Mitel offers both cloud and on-premise voice over IP (VoIP) solutions, their focus and impressive growth in recent years has centered on cloud and UC solutions. In fact, Mitel scored highest on the growth index of the Frost Radar, which analyzes hundreds of businesses in the industry and compares them across ten criteria. Mitel’s impressive growth places it as an industry leader in cloud users with upwards of 4.7 million users, the highest market share.
Business and Enterprise Solutions for Collaboration
With a variety of innovative platforms, it’s nearly impossible not to find a Mitel solution that fits your business. One of the ones we at Gregg Communications like best is the MiVoice Connect platform because it brings all the communications tools under one roof to improve the ease of workflow and business collaboration.
With MiVoice Connect, the key value proposition is there’s no longer a need to flip between multiple apps to call, message, share screens and edit documents. Unlike some other platforms that purport to offer a collaboration suite, MiVoice Connect provides a consistent look and feel; works across multiple devices, operating systems and locations; and enables device handover.
Device handover is a particularly innovate and useful feature that allows for the seamless transfer of a call from one device to another. Here’s a common scenario in which device handover facilitates workflow and productivity:
1. Sally initiates a call on her smartphone during her commute to work.
2. Arriving at the office, Sally transfers the call to her desktop in order to access documents and share her screen.
3. Nearing the end of the hour, Sally transfers the call back to her smartphone so that she can continue the call while driving to a sales meeting across town.
Some Assembly is Always Required – We Can Help
Like most manufacturers, Mitel’s platforms are scalable and flexible to suit businesses of various sizes, geographies and needs. Nevertheless, “ready to use out of the box” is not generally how you’d describe any UC platform. There’s always “some assembly required,” to say the least but, unlike with Ikea furniture, you never have all the little screws, foot pads and Allen wrenches you’re going to need.
That’s where Gregg Communications’ White Glove Service makes all the difference throughout the process of identifying the best phone solution for your business and implementation, training and supporting the new system. Most phone vendors leave the scene after the sale closes. Gregg Communications serves as your guide, advocate and worker to ensure you get everything you’ve paid for and it works the way it was advertised. Our clients like to call it a white glove service, but our techs think of it more like putting on our work gloves and jumping into the trenches alongside you
Size, experience and innovative features are a few of the good reasons to consider Mitel for your phone system needs. Whether Mitel’s the right office phone solution for you – or you’d like to consider alternative platforms – give us a call (630-706-8222) or email us. We’ll help you identify the phone system that works best for your specific needs.