Here at Gregg Communications, we work with many best-in-breed phone solution manufacturers, but we are beholden to none.
Instead, our first and only loyalty is to you, our client. We help you select the best communications solution for your business, whether it’s cloud phones, unified communications or premise-based. Then we configure that product so you can squeeze every ounce of value and productivity from it.
Our new solution series will explore the different vendors we work with to help you narrow the field and determine which will best satisfy your business needs.
In our first article we explored the benefits of Mitel’s MiCollab phone solution. In this article, we take a deep dive into how RingCentral provides a complete, global cloud communications and collaboration solution and how Gregg Communications fits in as a RingCentral dealer.
What the Experts Have to Say About RingCentral
The analysis of experts counts for a lot in evaluating technology solutions. This is the first indication of RingCentral’s status as a market leader.
According to market analysts Frost & Sullivan, RingCentral is the top-ranked hosted IP telephony manufacturer on the Frost Radar. Its glowing review of RingCentral highlights:
· Flexible, economical and market-leading products
· A proprietary platform that features rapid innovation and cost-effective scalability
· Particular focus on the needs of decentralized workspaces and mobile workers
· Extensive and constantly expanding set of features
· Strong track record of reliability and multiple, geographically dispersed data centers
IT consulting firm Gartner also recognizes RingCentral as a top leader in the industry for its ability to execute competitive product offerings and its unrivaled completeness of vision. RingCentral has reigned as a Gartner UCaaS Magic Quadrant leader for the last five years and beats out top contenders in the communications space.
RingCentral’s Top Features
It’s tempting to make a decision based purely on the praise and accolades of experts, but first let’s consider some of RingCentral’s standout features.
Integrations through an open platform
RingCentral’s open platform allows for integration with many of the leading business productivity applications such as Salesforce, Google, Microsoft Office 365, Zendesk and others. This means that employees can accomplish more of their communications tasks directly within the platform rather than jumping between multiple windows strewn across several monitors.
Single, user-friendly interface
Not only does RingCentral integrate with leading productivity applications, it brings together your collaboration tools in one user-friendly interface where you can:
· Message groups and individuals
· Manage calendars and tasks
· Host online meets
· Share files
· Perform voice and video conferencing
RingCentral deploys best-of-breed technology
Most vendors can’t avoid the temptation to lock you into their proprietary services and applications. Alternatively, RingCentral has the self-confidence to source best-of-breed technology wherever it resides. For example, its video conferencing solution leverages Zoom, which is a Magic Quadrant leader in the Meeting Solutions space. RingCentral also engages contact center services from inContact, also a Magic Quadrant leader in that market.
This means RingCentral clients receive best-in-class technology through one platform and vendor. But, because RingCentral handles all the vendor relationships and interactions, the end user has only one point of contact and accountability.
International scope and scale
While RingCentral is a preferred vendor for North America-focused businesses, it also has a Global Office solution that caters excellently to multinational firms. This means it’s ready to work overseas with you, off the bat, or to expand cost-effectively alongside you.
RingCentral Made Easier with Gregg Communications’ White Glove Treatment
Whether RingCentral or another competitive platform is the best choice for your unified business communications needs, you might feel some reluctance to take the plunge. That’s because migrating phone systems, like changing health insurance providers, has traditionally been a burdensome, aggravating and time-consuming process.
That’s where Gregg Communications’ customer service is qualitatively different from all the rest. Rather than hand you off to your RingCentral representative with a wave and a smile, we put on our work gloves and guide you through the entire onboarding process with our White Glove service, which includes live, on-site training, Day 1 cutover support, project consultation and vendor management.
Give us a call (630-706-8222) or email us to explore RingCentral and the other competitive platforms. We’ll help you choose – and deploy – the right one for your business.