Gregg Communications is a unified communications provider that works with all the leading platforms and manufacturers to deliver our clients the solution best suited to their unique needs and opportunities. As a neutral provider whose only objective is to deliver the best functionality at lowest cost to our clients, we explore each of the leading platforms in depth and without bias to help you home in on the best solution for your business needs.
In our last Solution Series article, we detailed the cloud-leading offerings from Ring Central. In this article, we explore the flexible, multi-tiered offerings from 8x8 Cloud Systems.
The Five-by-Five on 8x8
An advantage of an 8x8 solution is that their applications are developed or owned by themselves. This makes support and updates faster and easier because they are entirely in-house, without using third parties.
8x8, Inc. is a pioneer in the hosted IP telephony and unified communications center industry, providing secure, reliable, cloud-based communications to more than 45,000 businesses spanning over 100 countries. The company scored as a Leader in Gartner’s annual Magic Quadrant for Unified Communications as a Service report.
8x8 also earned firm Frost & Sullivan’s coveted 2018 Competitive Strategy Innovation and Leadership Award, noting that “8x8 practices an end-to-end, single-vendor approach that is matched by few, if any, of its competitors.”
X Series
Developed by industry leading experts, the X Series is 8x8’s workhorse platform, which is a top-shelf solution that brings together several dimensions of functionality.
Voice and Telephony
8x8 enables international local calling through a cloud-based virtual system that improves voice quality and clarity, which shortens call times and increases customer satisfaction.
Contact Center
The X Series platform combines voice, chat, email, and social channels to enable onsite or remote representatives to resolve customer inquiries quickly and according to the customer’s preferred contact method.
Team Messaging
Individuals, teams, and departments can move between chat, voice, and video meetings with just single mouse clicks to enable a seamless and constructive flow of information through just one app available on all their devices.
Analytics
8x8 excels in empowering their customers to turn interactions into data from which they can glean productivity-enhancing insights. The platform’s analytics features include speech-to-text transcriptions, call record summaries, and detailed agent performance metrics.
Security and Compliance
8x8’s infrastructure and data centers meet or exceed all the major security requirements in the United States and in other major industrialized nations, including those associated with the Defense Department, HIPAA/HITECH, the United Kingdom, and the European Union.
A Flexible, Multi-tiered Communications Platform
8x8 bills their X Series platform as a flexible, ready-out-of-the-box solution that accommodates businesses of various sizes and organizational structures. The X Series platform is available in four tiers, each of which includes the features of the pervious tier while enabling additional functionality for the user.
At the introductory level, the X2 Knowledge Worker Plan integrates voice, messaging, and meetings into one app that is available on all your devices.
The X4 Supervisor / Administrator Plan incorporates analytics and monitoring features such as Barge-Monitor-Whisper, which allows the supervisor to act as a copilot or flight instructor to the contact center rep during the cal
The X6 Voice-Focused Contact Center Associate Plan integrates the communication tools of X4 with most major customer relationship management (CRM) platforms to enable efficient, effective management of customer interactions.
The X8 Multichannel Contact Center Associate Plan enables advanced analytics and integration with multiple communications channels such as through social media, Skype, GSuite, etc. This Cadillac offering guarantees top quality round-the-clock and round-the-global functionality through one single vendor.
As Close As Possible to Ready-Out-of-the-Box
8x8’s X Series platform is as close to ‘ready-out-of-the-box’ as any unified communications solution on the market. Nevertheless, you simply cannot get a perfectly tailored suit without going for a fitting.
Through our White Glove service Gregg Communications is your guide, guru, and advocate throughout the deployment, onboarding, and work-in phase. With our experience, expertise, and training to your staff we ensure you get every ounce of functionality out of your communication solution. We don’t leave the scene after the sale closes; instead that’s when we don our work gloves and hard hats and jump into the trenches alongside you.
There are a lot of reasons to move your communications to a cloud-based SaaS solution and do away with the headache of maintaining your own platform and infrastructure. Whether it’s 8x8 that’s caught your eye or one of their competitors, give us a call (630-706-8222) or email us and we’ll help you get started today.