Remember Apple’s famous Think Different marketing campaign? Even before that it was a cliché that almost every business claimed to be “different” from the rest. Despite the irony of everyone making the same claim of being different, during our 53 years, we’ve learned that what you want from your communications provider is not something different, exotic or unique.
What you want is something better.
Better Means Giving You Everything You Need
At Gregg Communications we’ve been in the business of solving clients’ phone and unified communications problems since 1967 and, in that time, we’ve seen several “different” companies make a lot of noise and then disappear just as quickly. Even with our love for the latest whizbang communications technology, we know the way to be better is through delivering service and results to our clients.
We get to know your business
We assign you a single point of contact to lead you through the learning process. Then, we listen and ask questions to discover the goals, opportunities and challenges that make your business unique and trigger your need for specific communications functionalities.
We leverage broad, unbiased expertise
With our understanding of your business’s needs, we balance the functionality, cost, usability and scalability of each of the major platform providers like Mitel, 8x8 and RingCentral, among 15 others, each of which we have expertise in and an unbiased relationship with.
We select the best fit for you
Offering you a broad choice might be different from other providers, but it’s also better because we provide unbiased guidance during the selection process. As your matchmaker, we win by helping you make a successful choice that fulfills your needs, rather than by ushering you onto the platform that provides us the best kickback.
No disappearing acts after the deal closes
For other communications providers, their work ends once the deal closes: they hand you off to an account rep from the manufacturer and wish you well. The better you get from us is that our work only begins once the deal closes and it’s time to deploy your solution.
One size never fits all
Hardware and software rarely work seamlessly together right out of the box. Moreover, the settings menu in even the simplest app has more toggle switches than an airplane cockpit. Our knowledge of your systems and workflow, combined with our expertise in your chosen platform, enables us to configure it for you rather than you adjusting to it.
Hands-on-the-wheel training
Whereas most vendors and manufacturers hand you off to a generic webinar for training, we keep our hands on the wheel until you’re ready. We’re right there with you, making sure you receive the best, customized training for your specific needs. Your employees also learn more quickly and are happier when they aren’t on their own during those first intimidating test drives on the new platform.
‘Better’ Means Giving You All the Tools You Need
Gregg Communications has unmatched credentials, including an unrivaled 53 years of industry experience, an average 25 years of management team experience and successful installation of more than 800 call centers throughout the country. Nevertheless, rather than presume that you should trust our judgment blindly, we leverage our experience and expertise to guide and educate your team to make good decisions for your communications and customer service needs.
Consider moving to the cloud
As your on-premise communications system ages or your business is expanding to new offices or territories, it’s the ideal time to consider moving to the cloud. Cloud systems tend to offer easier and more economical scalability, and they accommodate a variety of travel and remote work setups. Meanwhile, they require fewer internal IT requirements for maintenance and upgrades.
Why staying on-premise might be best
Some applications still function better on-premise than in the cloud. Moreover, some businesses have tailored their network or applications to achieve specific purposes or outcomes. For example, some use Salesforce to dial out to customers, log call recordings and integrate typed notes. In this case, it might make sense to stay on-prem. We’ve still got your back with our Voice Managed Services and three levels of “break and fix” maintenance offerings.
Choosing between on-premise vs. the cloud is just one of the many tough, but important, decisions that will lead you to a next-level unified communications solution. Either way, Gregg is right there with you, white gloves on, helping improve internal collaboration and the quality of your interactions with prospects and customers.
Forget different. Give us a call (630-706-8222) or email us and we’ll give you better.